Privacy Policy

Last updated: 13 April 2026

AVA AI ("we", "us", "our") operates the website avaai.com.au and the AVA Chatbot service. This page informs you of our policies regarding the collection, use, and disclosure of personal information.

Information We Collect

When you sign up for AVA, we collect:

• Your name, phone number, and email address
• Your business name and industry
• SMS conversation data between your leads and the AVA chatbot
• Payment information (processed securely by Stripe — we do not store card details)

How We Use Your Information

• To provide and maintain the AVA Chatbot service
• To qualify and score leads on your behalf
• To send you notifications about hot leads
• To process payments via Stripe
• To improve our service

Data Storage

Your data is stored securely on servers hosted in Australia. We do not sell, trade, or rent your personal information to third parties.

SMS Data

AVA processes SMS messages between your business number and your leads. These conversations are used solely to qualify leads and are shared only with you (the business owner). We do not use SMS content for advertising or share it with third parties.

Third-Party Services

We use the following third-party services:

• Stripe — payment processing
• Twilio / ClickSend — SMS delivery
• OpenAI — AI-powered lead qualification
• Meta (Facebook/Instagram) — advertising and page management

Your Rights

You can request access to, correction of, or deletion of your personal data at any time by contacting us. You can cancel your subscription at any time with no lock-in period.

Cookies

Our website uses minimal cookies for essential functionality only. We do not use tracking cookies or third-party analytics cookies.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

Contact Us

If you have questions about this privacy policy, contact us at:

AVA AI
Brisbane, QLD, Australia
Email: avaai4068@gmail.com